How do I get started with my move?
Please fill out our on-line rate request form or contact us so we can get a better idea of the services you will require.  We will respond with a rate and answer any questions you may have. 

I have received quotes from other companies for door to door services, but they did not include origin packing/loading or destination unloading/unpacking. 
Are these services included in your door to door rates?
Unlike many of our competitors, Cartwright Companies includes origin packing/loading and destination unloading/unpacking in our door to door moves.  Our door to door service includes packing, loading, delivery to ground floor residence destination, unloading, unpacking, and removal of debris on day of delivery. 

Who will be performing origin services at my current residence?
Cartwright Companies has a dependable network of reliable agents worldwide to conduct local services.

Should I do any packing myself?
Unless otherwise requested, your quote will include full door to door service, which includes packing at origin.  Also keep in mind, many third party insurance companies will not cover damages to contents in boxes that were not packed by professional movers.

How long will it be until I receive my goods at destination?
Depending on your destination, after the origin agent picks up your goods, please allow 1-3 weeks for your goods to arrive at the destination port.  When your goods arrive at the destination port, please allow 3-5 business days for the ocean line to release your goods to be picked up by your port agent.  Please allow 1-3 weeks (depending on destination) for the port agent to deliver your goods to the destination agent.  When your goods physically arrive at the destination agent, they will contact you to schedule delivery to residence on their/your earliest available date.

I made a partial payment at origin, how can I pay my C.O.D. balance due at Destination?
Please be prepared to remit any C.O.D. amount due at time of delivery before the delivery crew begins unloading.  Payments may be made in the form of a cashiers check or money order (no cash or personal checks please) made payable to Cartwright Companies.  Payments may also be made via most major credit cards, for a small fee, over the phone any time prior to delivery. 

Will there be any additional charges not originally quoted?
There may be additional charges if you require storage, or the residence requires additional handling that was unknown at the time of the original quote due to stairs, elevators, or access problems. 

What types of insurance coverage do you offer?
In addition to the standard no-cost limited liability; Cartwright Companies offers no deductible full-value replacement through the industry leading, third party insurance carrier, TGI. 

Should I purchase third party insurance?
Please keep in mind that the standard limited liability is offered at no cost to you; but although we do not anticipate any reason to file a claim, in the unlikely event there were some damages to your property, the maximum liability would be limited to 60 cents per pound per article.  Example: a chair weighing 100 lbs. would have a maximum settlement of $60.00.

In the unlikely event there are some damages to my property, how do I file a claim?
If your move is inbound (to the continental U.S.) and booked by another company, please contact that company regarding insurance/claims procedures.  If your move is outbound (from the continental U.S.) and booked by Cartwright Companies, please contact us to initiate any claim that you may have for damages.